Synchrony / Sam's Club Credit

Thank you for being our valued customer.

For those who may be experiencing financial hardship, we are here to support you.

This could include waiving fees and charges or evaluating your credit limit to help with additional, necessary purchases. For more information on how we will continue to support our customers visit the links below.

Cardholders

As always, our aim is to provide you with fast, convenient and easy-to-use digital tools for accessing and managing your account. Coronavirus (COVID-19) hasn’t changed that. You can still do many things online, including:

Review your balance or recent transactions
Request a credit limit increase
Make a payment or adjust your AutoPay
Complete other account service requests
Chat with our virtual assistant, Sydney
Set up alerts, texts/SMS and email notifications

Go to the website printed on your statement or click here to register or log in to your account.

Financial hardship? We may be able to help.

If Coronavirus (COVID-19) has affected your financial situation, please contact us to discuss ways we can help including:

Fee adjustments
Deferred payments
Extending an existing credit card promotion
Reevaluating your credit limits

We are here to help and navigate this time with you. Call the number on the back of your card or click here to contact us to discuss your options.

Protect yourself

Phishing and fraud are on the rise. As our customer, avoid trouble by doing the following:

Be sure a padlock or lock icon is displayed in the status bar of your web browser before sending personal or financial information online. This lock indicates any communications exchange is encrypted and secure.
Contact us if you feel your account has been compromised.
Learn more about Fraud Protection here.

Contacting customer service

Our customer service representatives are here to provide knowledgeable and caring support. Our team is available to help when you need to talk about your account. Many of our team members are working from home. We appreciate your patience with higher wait times or the occasional background noise.

As always, our social media team can assist through our Ask Synchrony channels as well.

Frequently Asked Questions (FAQS)

We're all in this together.

Frequently Asked Questions (FAQs):

1. How do I register my account online?

Registering your account online only takes a few minutes. Click here to register your Sam’s Club credit card account and follow the directions. If you have any questions, you can always contact us through Sydney, our virtual assistant, or customer service.

2. How do I access and manage my account online?

Once registered, you can manage your account 24/7. Click here to login. View your account activity and balance, payment amount and due date, available credit and total credit limit.

3. How can I get answers to some of my account questions without calling customer service?

There are multiple ways to get help:

Sydney, our virtual assistant, can answer general account questions related to payments, due dates, late fees, account status and more. If you’re logged in, she can also help you change your due date, activate your card, enroll in AutoPay, issue a credit balance refund and request a replacement card.
You can also manage your account through our interactive phone system. Use it to activate your account, make a payment, request a statement, ask about a fee or charge, change your address, request a credit limit increase and more. The phone number is printed on the back of your card and on your monthly statement.
Download the Sam’s Club mobile app. Check your balance, view recent transactions, make a payment and access other services on the go.

4. How can I make a payment?

Make a payment anytime online or through our automated pay-by-phone feature, virtual assistant Sydney, or via your Sam’s Club mobile app. For convenience, set up AutoPay to help you avoid late fees and keep your account up-to-date. See our step-by-step guide here.

5. The pandemic has affected my finances. What options are available?

If you’re experiencing financial difficulties due to the Coronavirus (COVID-19) pandemic, we’re here to work with you and help in any way we can. Please call us at the number on the back of your card or on your statement to discuss payment options and account assistance that may be available to you.

6. How do I log in to my account if I can’t remember my login information?

No problem. If you are unable to remember your login or password, click “reset” to change them.

7. What should I do if I suspect fraud on my account?

If you notice anything unusual or have a concern about your account, alert us immediately.

Find more information on how to protect yourself at synchrony.com/protect. You can also visit the Federal Trade Commission’s (FTC) consumer website.

8. What is AutoPay?

AutoPay automatically pays your monthly payment when it’s due. It’s a great way to never miss a payment. To enroll in AutoPay, log in to your account and click “Manage AutoPay” in the Payments menu and follow the directions. See our step-by-step guide here.

9. Where can I get more information on my financial options?

The IRS is offering tax help for taxpayers, businesses, tax-exempt organizations and others – including health plans – affected by Coronavirus (COVID-19). Click here to go to their Coronavirus landing page.

We're here to support you